Shipping policy
Welcome! At Pure Lymph, we are committed to delivering your orders promptly and efficiently. Please read our shipping policy carefully to understand our shipping process.
Shipping Methods and Delivery Times
We offer reliable shipping to get your insoles to you quickly:
- U.S. Shipping: Delivery within 7-9 business days.
Delivery times are estimates and may vary based on your location and external factors.
Order Processing Time
Orders are processed within 1-2 business days.
Orders placed after 12 PM EST or on weekends/holidays will be processed the next business day.
Shipping Rates
Shipping charges are calculated based on the order value.
Rates will be displayed at checkout.
- Orders of $51 and Above: Free shipping
- Orders of $0.01 to $50.99: Flat rate of $4.99
Order Tracking
Once your order is dispatched, you will receive an email including a tracking number and a link for real-time updates on your order's location. Alternatively, you can track your order through our delivery status page.
Lost, Stolen, or Damaged Packages
If your package is lost, stolen, or arrives damaged, we will send you a free replacement (100% cost covered) for your order.
Claims for lost, stolen, or damaged packages must be made within 7 days of the delivery date by contacting our customer service team at info@mypurelymph.com
Incorrect Address
Please ensure your shipping address is correct. We are not responsible for packages delivered to an incorrect address provided by the customer.
Contact Information
Pure Lymph
E-Mail: info@mypurelymph.com
Customer Service Hours: Our service hours are Monday to Friday, 9:00 AM – 4:00 PM (ET).
We typically respond to email inquiries within 06–12 hours.